Our Services

  • We conduct rigorous qualitative, participatory, and systems-focused research to generate insights influencing policy, practice, and service design.

    How we do it:

    Participatory research:     Engaging people with lived experience in shaping research on their terms.

    Narrative & story-led research: Bringing data to life through people-centred storytelling.

    Systems-focused research: Identifying systemic barriers and leverage points for change.

    Policy-relevant insights: Translating research into actionable recommendations for social impact organisations.

    Who it’s for: NHS, government, public sector bodies, charities and ethical businesses needing deep qualitative evidence to inform decision-making and service design.

  • We help organisations measure and communicate their impact, ensuring services are effective, evidence-based, and responsive to communities.

    How we do it:

    Process & impact evaluations assessing experience, effectiveness, impacts, outcomes, and sustainability.

    Learning partnerships: Supporting continuous improvement through embedded research.

    Qualitative research for monitoring & evaluation: Bringing depth and context to evaluation frameworks.

    Theory of Change development: Helping organisations articulate and refine their impact models.

    Who it’s for: Organisations needing insightful, people-centred evaluations to capture insights, create learning opportunities, and shape future programmes and services.

  • We use creative research methods and design thinking tools to develop new approaches to systemic challenges.

    How we do it:

    Prototyping and co-creation: Developing and testing ideas with stakeholders before scaling.

    People-centred approaches for research & policy: Applying people-centred design to complex problems.

    Strategic innovation workshops: Supporting organisations to think differently about challenges.

    Responsive research methods: Using creative, collaborative, community-led research methods.

    Who it’s for: Organisations looking for new, creative ways to tackle long-standing problems.

  • We provide long-term research and advisory partnerships to embed learning, improve strategy, and drive organisational change.

    How we do it:

    Embedded research partnerships: Working alongside teams to integrate research into decision-making.

    Facilitation & sensemaking workshops – Helping teams navigate complexity through research insights and creative problem-solving methods.

    Organisational learning support: Building internal capacity for evidence-led decision-making.

    Who it’s for: Foundations, charities, and public sector teams looking to embed lived experience research insights into their long-term strategy.

  • We design and deliver inclusive, meaningful engagement strategies to ensure marginalised voices influence policy, services, and decision-making.

    How we do it:

    Community collaboration and coproduction: Working with communities to shape policies and services.

    Inclusive service design & innovation: Ensuring services are accessible and responsive and that the people who use services can shape them.

    Inclusion & exclusion research: Understanding and tackling barriers to access and participation.

    Workshops & capacity-building: Training teams in participatory research and engagement techniques.

    Who it’s for: Charities, public sector organisations, and funders committed to equity, inclusion, and community voice.